Behavioural Change Toolkit · Diagnose

Change Readiness Assessment — Interactive

You need a defensible number to put in front of a leader who has already picked the date

Score the Change Readiness Assessment on screen. It does the weighting for you, applies the stop signals, and — more usefully — tells you how to present the result, because leading with the total invites an argument about the instrument rather than the substance.

A low score is not a reason not to proceed. It is a list of what to fix first, and a defensible piece of evidence when you need to tell a leader the date is wrong.

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The basics

Score each statement 1 (not at all) to 5 (fully true). Score honestly — the value is in the sections you score badly.

A · Sponsorship weight ×3

Weighted heaviest because active, visible sponsorship is repeatedly identified as the single largest contributor to change success. If A is under 15 weighted, fix this before anything else.

#StatementScore
A1There is one named senior sponsor, not a committee
A2The sponsor can explain the change in their own words, without notes
A3The sponsor has done something visible about it in the last month
A4The sponsor's peers are publicly aligned — no visible dissent at that level
A5The sponsor will still be in post in 12 months

B · Clarity

#StatementScore
B1We can name the specific behaviours that must change
B2We know who has to change them, by role
B3We have evidence — not assumption — of what's blocking them
B4We know what people will stop doing to make room
B5We can say what success looks like without using a milestone

C · Capacity and saturation

If C is under 12, the most valuable advice you can give a senior leader is sequence or stop something.

#StatementScore
C1The affected teams are not already absorbing a major change
C2Managers have time to lead this, not just forward emails
C3There is resource for the sustain phase, not just go-live
C4Nothing significant lands on these teams in the next quarter
C5We know how many other initiatives are live for these people

D · Trust and history

Low D is the hardest to fix and the most often ignored. If it is low, acknowledge the history out loud, early.

#StatementScore
D1The last major change here was seen as successful by the people affected
D2Commitments made during previous changes were kept
D3People believe they can raise concerns without cost
D4This isn't a rebrand of something that was tried before and failed
D5The reason for the change is credible, not obviously a cover story

E · Design quality

If E1 or E4 is 1–2, you have a design problem masquerading as a change problem. Say this before launch.

#StatementScore
E1The new way is genuinely better for the person doing it, not just for the org
E2People who do the work were involved in designing it
E3It has been tested under realistic pressure, not just demoed
E4The new way is easier than the old way at the point of use
E5We can make the new way the default

Notes and evidence


→ Next: Sponsor Briefing Pack · Challenging Upward — Scripts · Force Field Analysis

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Last updated: 11 August 2026