Behavioural Change Toolkit · Diagnose

Resistance Decoder — Interactive

You are getting pushback and need to know which of the seven things it actually is, because they have completely different first moves

Log what you actually heard and the Resistance Decoder works out which of the seven types it is — then gives you the first move for each, and the split to take to your sponsor with real numbers in it.

The one idea this is built on

Resistance is data, not defiance. When someone pushes back they are telling you something about your change. The skill is decoding which thing — treating it all as an attitude problem is both wrong and useless, because it points to no action except pressure, which makes it worse.

Everything stays in your browser. Nothing is uploaded, and your answers are saved to this device as you type.

Saves to this device as you type

The change

What you actually heard

As close to verbatim as you can — the exact words carry the diagnosis. Leave the type as “decode it for me” and the tool will have a go from the phrasing.

What you heardWho fromSettingYour read

Never diagnose resistance in public. Log it here, then take it to a one-to-one.

The seven types, for reference

1I do not understand what you want
Sounds like: vagueness, agreeing then not doing, asking the same question repeatedly
2This costs me something you have not acknowledged
Sounds like: “it's fine in theory but…”, “you don't understand how it works on the ground”, edge cases
3I will look incompetent
Sounds like: deflection, humour, sudden focus on other priorities, delegation to a junior
4I have seen this before
Sounds like: “we tried this in 2019”, “this'll blow over”, polite compliance with zero energy
5This is being done to me
Sounds like: “who decided this?”, “nobody asked us”, procedural objections
6This conflicts with what you are also asking me to do
Sounds like: “which do you want?”, raising the target, reverting under pressure
7Your design is bad
Sounds like: specific, technical, persistent objections that survive explanation

→ Next: Bridges Transition Model · Objection Handling Bank · Force Field Analysis

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Last updated: 11 August 2026