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ADKAR Stuck-Step Finder — Interactive
A person or team is stuck and you need to know at which step, before you spend money on the wrong fix
Ask the five ADKAR questions in order and score each. The first low score is your barrier — and the tool checks your intended next action against it.
The order is strict
You cannot fix a Desire gap with more Knowledge — but that is exactly what organisations do. When people resist, we send more training. It never works, and it is expensive.
Who are you assessing?
The five questions, in order
Ask them in this order and stop at the first “no”. Score 1–5; anything at 3 or below is the barrier.
| Step | Ask | Score |
|---|---|---|
| Awareness | Can you tell me why we are making this change? | |
| Desire | What is your personal view on it — do you want it to happen? | |
| Knowledge | Do you know how to do the new thing? | |
| Ability | When you sat down to actually do it, what happened? | |
| Reinforcement | What would make you keep doing it in six months? |
What were you about to do?
This is the useful part. Pick your intended next action and the tool will tell you whether it addresses the step that is actually blocked.
Take it with you
→ Next: COM-B and the Behaviour Change Wheel · Resistance Decoder · Embedding and Reinforcement
← Back to the Behavioural Change Toolkit