Project Toolkit

Training Delivery

Training Delivery

Executing the training plan and preparing users for go-live.

Training Delivery

Training delivery executes the training plan, ensuring users are prepared to use the new solution effectively.

Purpose

Effective training delivery ensures:

  • Users gain required skills
  • Confidence in using the solution
  • Smooth transition to new ways of working
  • Reduced support burden post go-live
  • Benefits realisation through adoption

Training Delivery Process

flowchart LR A[Prepare] --> B[Deliver] B --> C[Assess] C --> D[Support] D --> E[Evaluate] classDef blue fill:#108BB9,stroke:none,color:#fff class A,B,C,D,E blue

Pre-Training Preparation

Activity Purpose
Confirm logistics Venue, equipment, materials
Brief trainers Content, audience, objectives
Notify attendees Schedule, location, preparation
Test environment Ensure system access works
Prepare materials Print, distribute, upload

Effective Facilitation

Engagement Techniques

Technique When to Use
Demonstrations Showing how to do something
Hands-on practice Building skills through doing
Group discussions Exploring concepts, concerns
Q&A sessions Addressing specific questions
Scenario exercises Applying learning to real situations
Knowledge checks Verifying understanding

Adult Learning Principles

  • Adults need to know why they’re learning
  • Adults bring experience to draw on
  • Adults are problem-centred, not content-centred
  • Adults need relevance to their role
  • Adults are self-directed learners

Managing the Training Environment

Aspect Best Practice
Physical setup Comfortable, visible, accessible
Technical setup Test before, have backup
Timing Start on time, regular breaks
Materials Ready and accessible
Support Technical help available

Handling Challenges

Challenge Response
Technical issues Have backup plan, stay calm
Resistant learners Acknowledge concerns, show benefits
Mixed skill levels Pair strong with developing
Questions off-topic Park for later, stay focused
Running over time Prioritise key content
Low engagement Increase interaction, ask questions

Assessing Learning

Method Measures
Knowledge checks Understanding of concepts
Practical exercises Ability to perform tasks
Scenario assessments Application to real situations
Feedback forms Learner perception
Observation Demonstrated competence

Post-Training Support

flowchart LR A[Training
Complete] --> B[Job Aids
Available] B --> C[Floor
Walking] C --> D[Help Desk
Support] D --> E[Refresher
Sessions] classDef blue fill:#108BB9,stroke:none,color:#fff class A,B,C,D,E blue
Support Type Description
Job aids Quick reference materials
Floor walking On-site support at go-live
Help desk Questions and issues
Coaching Individual follow-up
Refresher sessions Reinforce learning

Measuring Success

Metric What It Measures
Attendance Did people attend?
Completion Did they finish?
Assessment scores Did they learn?
Satisfaction Did they find it useful?
Application Are they using the skills?
Performance Is performance improving?

Training Delivery Checklist

Before

  • Logistics confirmed?
  • Materials ready?
  • Environment tested?
  • Trainers briefed?
  • Attendees notified?

During

  • Objectives shared?
  • Content delivered?
  • Practice completed?
  • Questions addressed?
  • Assessment conducted?

After

  • Feedback collected?
  • Materials distributed?
  • Support information shared?
  • Issues logged?
  • Success reported?
Last updated: 13 January 2026
Themes

Delivery

People

Change